Refund Process
Once an order is cancelled or a product is approved for return, the refund will be processed after the product has been successfully picked up from the delivery location. Creatures Studio does not process refunds before the product pickup is completed.
You can choose to receive your refund through the original mode of payment or, where applicable, as Creatures Studio Wallet/Credit.
For orders placed using EMI or other financial services, the refund process may vary depending on the payment provider’s terms and conditions. In case of partial refunds, the refund may be processed directly to the customer’s bank account through NEFT/other applicable banking methods.
Any discount, cashback, promotional benefit, or coupon applied to the original order may be adjusted or deducted from the refund amount, as applicable.
If a promotional benefit or cashback received on the cancelled order has already been used on another order, the corresponding amount may be adjusted against the refund or customer credits.
Refunds may vary depending on the payment method, financial service provider, product category, and the applicable terms and conditions.
Refund Timelines
Creatures Studio Wallet / Refund Credit
Within 24–48 Hours
If you choose Creatures Studio Wallet/Credit, the refund may be processed faster and can be used for your future purchases, subject to applicable terms and conditions.
Original Mode of Payment
Once the refund has been initiated, the amount will be credited to the selected original payment method within the applicable processing period.
| Payment Method | Refund Timeline |
|---|---|
| Credit Card | Up to 7–14 business days |
| Debit Card | Up to 7–14 business days |
| Net Banking | Up to 7–14 business days |
| UPI | Up to 5–7 business days |
| NEFT/Bank Transfer | Up to 7–14 business days |
| Creatures Studio Wallet/Credit | Within 24–48 hours |
Note: The actual refund time may vary depending on the customer’s bank, payment gateway, financial institution, weekends, and public holidays.
Important: Refunds will only be initiated after the cancellation/return is approved and the product has been successfully picked up, wherever pickup is applicable.
